Refund policy

REFUND AND RETURN POLICY

If:

• any products are damaged in transit to you
• We have shipped the wrong product to you
• We have shipped the wrong quantity of products to you
• you wish to return a product you have ordered for any other reason,
• you must contact us by email: accounts@mastercraft.co.nz within 7 calendar days of delivery.

Any product returns must be returned in original unused condition, complete with its original packaging, product literature (if any).

Where a product is returned because we have made an error, or it has been damaged in transit to you, we will bear the shipping costs to return the product and we will provide a full refund.

Where a product has been returned because you have changed your mind or ordered the wrong item you are responsible for the return shipping costs.

When you contact us about your return, we will provide you with an Authorised Product Return (APR) document and any additional information that may be required to facilitate return shipping to us. This APR documentation must be returned with your product.

We will not accept or process any returns that do not contain the APR documentation. After we receive your return, we will process the return and issue any applicable refunds as soon as commercially reasonable under the circumstances of the return.

Mastercraft Services cannot process or refund packages marked "Return to Sender" or any other packages not marked with an APR issued by us as required above.

All refunds will be issued to the same credit card that was charged when ordering the product.